Returns & Exchanges

At The American Store, we take pride in the quality of our food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer returns and refunds on non-perishable items or damaged goods within 14 days of delivery.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 14 days of receiving your order to initiate a return for unopened non-perishables or damaged food items.

• 2.
  Provide Documentation

  Include your order number and clear photographs of the product and packaging if the item arrived damaged or expired.

• 3.
  Pack and Ship

  Securely pack the eligible items in their original packaging and use the prepaid shipping label provided by our team.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, a refund will be processed to your original payment method within 5-7 business days.